With advancements in technology, our lives have become more automated than ever. From our homes we are able to watch television, surf the internet, and do all sorts of other activities we might associate with an office. But what about our vehicles? Are they being automated as well? Many car manufacturers and companies have decided that they want to automate the vehicle.
Technology has allowed us to design very complex machines, like cars and trucks, with onboard computers to assist drivers with safety concerns and to perform many other common business processes. But what about our everyday lives? How are business processes being automated in the home, and what type of machines are available to help us accomplish daily tasks at home?
Automatic Interactive Voice Response (IVR) is one of the newest technologies, and probably one of the most exciting of them all. Automatic Interactive Voice Response (IVR) is computer software that permits consumers to interact with a live operator by simply speaking into an attached microphone. Such systems have recently been used in banks, shopping malls, and medical practices, but today they can be found in any size range. In the future, IVR may be so common that it will be considered normal. The question is how soon until we see automation everywhere?
Businesses which focus on service sales and in providing customized, personalized service to their customers are going to be the first businesses to realize the value of having an IVR system, and perhaps the earliest. But even smaller organizations will begin to realize the benefits of having process automation at work, and the “ability” to train their own robots to do a variety of routine and tedious tasks. IBM has recently announced that they would develop an interactive web-based system that will allow service sales reps to interact with real people, and even train their own robots to do those same tasks.
Another area that businesses have begun to tap into with this digital transformation is manufacturing. The advent of factory automation has allowed companies to increase their capacity to produce as much merchandise as possible with the fewest resources possible. As more tasks are automated, more of the burden of warehousing and distribution falls onto the human resources of the company. This is particularly true for warehouses, where increased productivity often translates directly to an increase in the amount of goods manufactured per unit of space. But even beyond the manufacturing sphere, automated systems have begun to play a role in accounting, finance, supply chain, and other business processes.
Applications commonly associated with handling customer relationships are likely to continue to expand as technology further develops. One particular application is known as the business case analysis. This involves the identification of how tasks must be performed in order to maximize revenue and minimize expenses for the organization. This type of analysis can take many forms, and includes several different types of market research. These include surveys of existing customers, target markets, competitive positioning, organizational structure, and other factors. After the identification of these factors, a more accurate picture of what the organization needs to do in order to achieve its goals can be drawn.
Another area gaining popularity with automation is claims processing. Automated systems are now used to perform claims analysis, which analyzes claims information such as the type of insurance involved, how much was paid, and claims that have been rejected. This allows companies to spend their time on those tasks that actually create value for the organization, rather than on things that don’t generate sales or affect revenue. Automated processes also improve claim processing speed, which can have a direct impact on how well a company processes claims.
Another trend developing with technology is the development of business units known as coeurs. Coeurs are experts in specific departments who work together to provide support for one another within a business unit. This approach not only streamlines operations but also creates a more cohesive team atmosphere between coeurs. Both business units become more cohesive due to the increase in specialization.